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User rating: 3.48 Read Reviews | Rate Theatre

3531 Wyecroft Rd., Oakville, ON L6L 0B7

905-827-7173 | View Map


3.48 / 5

User rating: 3.48

Based on 19 votes and 18 reviews



  • General Experience User rating: 3.21052631578947
  • Concession User rating: 3.44444444444444
  • Cleanliness User rating: 3.72222222222222
  • Theatre Presentation User rating: 3.5
  • Customer Service User rating: 3.5

 

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Theatre Reviews

Showing 1 to 10 of 18

Not worth the money

October 26, 2023

For those of you used to VIP theatres, this one will come as a shock. The chairs DO NOT recline, they push you forward uncomfortably. I am not very tall but my leg space was similar to the seat of a lowfare airline. You sat up ramrod straight which was unfortunate as we had come to see Killers of the Flower Moon, a 3.5 hours movie. The sound went out around a third of the way through and it took them 20 minutes to fix the problem. Very disappointed to pay extra for VIP and there was nothing VIP about this theatre. IF you are looking for comfortable and spacious seating, don't come here.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Spring loaded reclining seating, won't let you stay reclined

February 15, 2023

I'm very disappointed with the vip theater seating. I watched a film in theater 1 the other day and now I have back pain from sitting 2 hours in the uncomfortable chairs. Spring loaded seating ? Who's idea was that? I paid for reclining seating. Not seats, when you push the back it flings you forward. Dont stay reclined. So you have to sit completely forward the whole time. The seats did not provide any back support. Cineplex this is False advertisement. I had to book a massage after this horrible experience. I've been to the cineplex vip in kitchener which they actually have reclining seats. Motorized with two buttons one for reclining and or to move it back. Update your theater seats.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

Absolute Worst Experience

September 21, 2018

Went to see White Boy Rick 9/21/2018, in theatre 2 myself and my partner both complained to separate staff members (including 2 managers) that the images were incredibly dark. We were informed that it was the movie - no online reviews mention the film be near impossible to see in 50% of scenes - and that nothing was wrong with their projector. Terrible customer service lets hope in the future they maintain the projectors with a little more frequency.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

November 05, 2016

I felt I was invisible . The floor staff were gossiping together and there was no friendly greeting. Had to ask where to go eventually. I was very disappointed and the toilets needed cleaning! It's a shame it used to be very efficient- maybe better training!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Disgusting customer service

June 14, 2016

I have to wait 20 minutes in line to get popcorn, then literally another 25 minutes in line waiting for someone to acknowledge me to get me my 30 second hot dog. Manager walks by me without looking at me, and goes to serve the other guests in the popcorn line. For almost 2 years I have been coming here and getting this RIDUCULOUS SERVICE. This is a movie theater where people need to BE SOMEWHERE AT THE RIGHT TIME. Me waiting in line for 20 minutes when it takes 2 minutes to make a god damn hot dog is absolutely absurd. I missed 5 minutes of the movie because of this, and I arrived at the theatre 35 minutes early!!!! THIS IS RIDICULOUS

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Dinner and a movie

March 27, 2016

Get your tickets early then enjoy a great burger and deep fried dills with a cocktail before your movie.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Terrible Service

November 10, 2015

The positives: comfortable seats, good audio and video quality. The negatives: poor service, reminded me of home depot as soon as you need help the servers disappear.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Tried to call and no one wants to answer

September 03, 2015

Called to find out the cost to go as a senior citizen. No one answers - just a big long menu.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Amazing Workers!!!!

June 05, 2015

I recently came in here with a few of my glfriends and we were deciding either to get popcorn or food, and when we went to look at the different options they had to eat there was an employee Denian (sp??) who helped us/served and gave us an experience that was unforgettable, she made us laugh and smile and we will definitely be coming back!!!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

No kids, yeah!!!

February 14, 2015

Being an LLBO portion of the theater, there are no cliques of teenagers interrupting your evening. Seats are comfortable, but could be better. Plenty of space so you don't feel cramped. Definitely my newest favourite place to see a movie :-)

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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