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User rating: 2.74 Read Reviews | Rate Theatre

977 rue Sainte-Catherine Ouest, Montréal, QC H3B 4W3

514-842-0549 | View Map


2.74 / 5

User rating: 2.74

Based on 11 votes and 9 reviews



  • General Experience User rating: 2.81818181818182
  • Concession User rating: 2.7
  • Cleanliness User rating: 2.7
  • Theatre Presentation User rating: 2.9
  • Customer Service User rating: 2.6

 

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Theatre Reviews

Showing 1 to 9 of 9

My go to place

March 03, 2024

This theatre is where I go see most of my movies, has an IMAX theatre, D-box, etc. If you’re in montreal i’d recommend going here. In the one occasion where I needed help with something assistance was provided quickly and everything was resolved. They also have special cups and promotion items like merch for movies.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Experience was at 3rd world country levels

February 18, 2022

I've traveled the world and the experience was at 3rd world country levels in cleanliness, professionalism and overall experience....I spent $80. For my friend and I to see a movie for the First time

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Nice place

May 17, 2019

I like the efficient way to buy tickets, you don't need queque for hours just tap your favorite movie in a machine and that's it!

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Dirty and badly managed

May 16, 2018

There was no air conditioning in our theater, the smell was horrid and all the manager could say was “we were trying to fix it.” All we wanted to hear was “we apologize for not letting you know beforehand that we’d couldn’t fix it.” She was rude, arguing and unprofessional. She kept trying to argue that it was completely acceptable that the theater had no air conditioning.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Dirty

March 25, 2018

Dirty.no maintenance.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

TERRIBLE THEATRE

November 14, 2016

I went to see the Arrival only to be told at the front cash that the movie at that specific time is cancelled due to theatre problem. But, there was no alert/message on the site and in the theatre. So I wasted my time, energy and gas. And, the worst is that there was no compensation for an unhappy costumer.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

The worst Cineplex ever

June 15, 2015

It's so bad for Cineplex to have such a bad manager working for them, because this guy completely destroys the image of what a real Cineplex should be. The service is slow, people are rude but the worst part is the manager who treats with total disrespect in regards of the customers. Customers are ALWAYS right and that's the part he should understand. Stealing the customers paid tickets, scream and threaten them is the total opposite to what customer service is. He should go back to school and learn how to treat ppl. More, he should not work in a public environment and destroy the image of what Cineplex theaters should be.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Best Popcorn in Town

January 18, 2015

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Cinéma Banque Scotia Montreal

October 25, 2014

This is a beautiful place to go see a movie and that is about it. The concession stands are only open on the main floor, and the service is very slow and they don't always have what you want in stock.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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