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User rating: 3.13 Read Reviews | Rate Theatre

100-16061 MacLeod Trail SE, Calgary, AB T2Y 3S5

403-974-0472 | View Map


3.13 / 5

User rating: 3.13

Based on 42 votes and 39 reviews



  • General Experience User rating: 3.02380952380952
  • Concession User rating: 3.05714285714286
  • Cleanliness User rating: 3.30769230769231
  • Theatre Presentation User rating: 3.21052631578947
  • Customer Service User rating: 3.04878048780488

 

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Theatre Reviews

Showing 21 to 30 of 39

Long lineup and slow service!

December 18, 2016

We have a free pass .. just need our popcorn to go with it. 50 or so people in the line in front of us, line barely moving. Ugh!

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Times

July 24, 2018

Why are the movies that we wish to see all shown at 10:00 pm?? Don't really wish to see a movie at 10 o'clock at night.

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 4

Meh

November 14, 2014

Up until just recently this location operated as the Empire Theatres, but nothing really seems to have changed, other than the prices. I found my option at the latest film was limited to a "premier" theatre. I don't understand what the difference is, other than having to pay $15.00 admission rather than the regular price. The seats didn't seem more comfortable, or wider, or better spaced. There were no free refreshments. The screen was the same size. The sound system seemed the same. And at the end of the movie, when I tried to sit and listen to the end credits, the little boy in the blue t-shirt still came in and beat on the back of the seats with a broom stick instead of waiting for the movie to be over. I give him credit, though, he did at least say "have nice evening" when I got up to leave, so he had at least a shred of courtesy. Maybe that was what the extra $4.00 admission was for?

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

very disappointing

November 29, 2013

Went to see a new movie and theatre was dirty. Cups left in cup holders. Empire come back!

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Cold pre-bagged popcorn

December 28, 2019

We used to love this theatre but are sadly disappointed in the newly ‘upgraded’ concession. The popcorn is prebagged and cold and you have to take it to a cashier for butter...... For drinks, the cashier gives you a cup and you have to wait in another line to fill it yourself. No Combo deals or free refills on popcorn. The recliner seats are nice but the theatre s freezing cold.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Worst customer service I've experienced

August 05, 2016

I came on Friday August, 5th in the afternoon at 12:30 and I went to the ticket concession to get two tickets to see the earlier Suicide Squad showing. No line at all, yet I was rushed by an older woman (Rheet-Anne, or something) who was not listening to me while I was trying to choose my seats (the screen was so blurry so I couldn't tell what I was reading). She kept interrupting me until I finally told her to please calm down. Finally was able to figure out seats and was not apologied to. I'm not sure what her deal was, but I tried to be pleasant until I was treated with disrespect. Definitely not impressed with this experience!

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Theatre Hostage

January 23, 2016

If you're in the south end of Calgary and want to see a first run movie, this is your ONLY option. So, you can say it's the best theatre in the south end. You can also say it's the worst theatre. There is no competition. Closest theatres are 15 and 25 minutes away. No movie rewards program here, no concession discounts, no interactive pre-movie games / rewards. I never thought I was a fan of Cineplex theatres until I moved to south Calgary. They have a monopoly and they are taking full advantage of it; doing nothing to help the consumer.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

dont even try booking a party

June 21, 2016

booked a party months ago being told to call back at the start of June for showtimes ect. (Finding Dory) Fine, June rolls around call back, no answer. Receive a call back later that week saying they wont know show times till June 14. Call June 14, no answer, call June 15, no answer. Finally we hear they wont have show times till the 21st which brings us to today, Called 5+ times throughout the day, no answer. This is 5 days out from the party. Full blown nightmare to deal with these people. I notice all the reviewers saying they only go here cause its the only place in the south, well fear not.. cineplex is opening a theater in Seton 2017.. Thank god.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

EEEEEKKKKKKK

May 02, 2015

Horrid they have crap deals and no service if you live in south calgary take the extra 20 minutes to drive to chinook

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Continuous Disappointment

October 11, 2015

I have visited this theatre over 20 times living in South Calgary and as much as it is convenient, the service and quality has forced me to never visit. From the 3D picture being off and forcing many parents to step outside and talk to management to the EXTRA theatre chairs being ripped and incredibly uncomfortable. Not to mention the concession has endless long line and their upstairs area is never open to serve. I've seen it all, and fed up with the lack of attention to customers concerns. Worth the drive to Chinook or Even canyon Meadows if you can.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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