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User rating: 2.28 Read Reviews | Rate Theatre

Unit 2000, 9600-93 Ave., Fort St. John, BC V1J 5Z2

250-785-8814 | View Map


2.28 / 5

User rating: 2.28

Based on 50 votes and 47 reviews



  • General Experience User rating: 2.38
  • Concession User rating: 2.08333333333333
  • Cleanliness User rating: 2.28571428571429
  • Theatre Presentation User rating: 2.40816326530612
  • Customer Service User rating: 2.22

 

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Theatre Reviews

Showing 11 to 20 of 47

much better in recent years

June 23, 2019

its much better in recent years. just which they had more organic and healthier snacks/treats

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

washrooms fixed

January 15, 2014

With washrooms repaired it was so much better to attend. Enjoyed show, other than asking a couple to take there conversation some place else.Staff were helpful with questions re were the show would be played. My wife is in a wheelchair and the 5 & 6 theatre wheelchair seating is too close to screen.Would be helpful if on web site the theatre # was displayed.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Better This Year

October 30, 2015

Better this year than in the past. Though the concession is still in need of improvement via better employee moral~ positive staff incentives for excelling at their job with polite customer service and team work... and adherence to proper hygiene training, as well as for more healthy choices for customers to choose from. The theater and the washrooms (ladies at least) is much cleaner than it used to be over the years and the prices are currently fair-acceptable as long as they don't go up. The new management appears to be working on making improvements is seems, and the older teen/young adult staff that seem to have been training longer have ok customer service/ courtesy that is greatly improved compared to years ago. I also think that the staff shortage and the fact that most of the staff are very young teens in their first job explains the lack of experience in customer service and cleaning habits, lets hope that they longer they are training on the job - the better they will get at it and thus make going to the theater a better experience for trips to the theater with the family or as a couple.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Good seats and popcorn

July 18, 2020

Pretty cool/not bad

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 4

Mostly shows kiddie cartoons

August 14, 2013

What about some real movies during the summer ie elysium for adults who are tired of the kiddie cartoons

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Some pros, but mostly Cons

March 28, 2016

I visit the theatre very often so I'll try to give a decent review. Overall I find it to be below average. The arcade section is nice for waiting a movie to come on while having fun with friends and/or family, especially the awesome air hockey table. The theatre themselves where movie screen is good. Unless if technical difficulties are present during the movie, the sound quality is great and the area is a reasonable size, not too big or too small. HOWEVER...the rest are just outright flawed up off this galaxy. The concession is laughably embarrassing. Besides most of the staff being poorly trained teens, they have a child employee working there, also poorly trained. If it's a family business that is fine but at least put some care to your customers. Often they talk amongst themselves and screw up orders by mixing ordered food and drinks with others or god awful popcorn and drink tastes. CS is just...ugh. If you have a problem with food or movie problems, they don't give a darn, and I mean literally NOT give one at all. If you have a problem, good luck trying to find a polite employee. Cleanliness is not the worst. It's still awful but at least the bathrooms are fine, the arcade section is fine, and the seats are...surprisingly good and comfy in my opinion. The floors of where you order and the theatre is obviously bad. At rare times it is so bad that it can be a tripping hazard. I'm not even kidding about that. Overall there is a 50/50 chance you and your buds will have a good theatre trip. If the lines aren't slow, if the food and drinks are fine, if you have no problems with your trip, and the place is not too filthy, I promise you will have a fun time. If ONE flaw happens then trust me it will hit you hard. I mean literally HARD. I recommend to bring some of your own snacks and perhaps a comfort item if for some reasons you dislike the seats but if you want to take your chances, by all means go for it.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

discrimination against females

January 24, 2017

Please bring in the top Academy Award winning movies (eg. La La Land). Not all of us are rig pigs who want "Monster Truck" for 6 weeks. Your loss... D.forest

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Dirty

September 09, 2015

Seems like no one cares that it's disgusting and dirty all the time. No sense of pride in their job.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

This is what happens when there is no competition

December 30, 2014

The party room is disgustingly dirty. They didn't let people into the theatre to buy snacks until just a few minutes before the show started causing several to miss the beginning of the movie. I'll wait and rent a movie in the future.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

concession woes

January 03, 2015

I have been to this theater many times since it first opened, and have noticed a steady decline in the quality of concession items, the length of time waiting on said items, the cleanliness of the venue, and the competency of staff. This used to be a great theater, but the management is sadly lacking. As someone else already mentioned, the manager needs to get out of his little office, and actively manage. The young people he hires need to stop chatting amongst themselves, and start learning what customer service really means!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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