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User rating: 3.64 Read Reviews | Rate Theatre

213-4750 Rutherford Rd., Nanaimo, BC V9T 4K6

250-729-8000 | View Map


3.64 / 5

User rating: 3.64

Based on 31 votes and 29 reviews



  • General Experience User rating: 3.48387096774194
  • Concession User rating: 3.44444444444444
  • Cleanliness User rating: 4.1
  • Theatre Presentation User rating: 3.56666666666667
  • Customer Service User rating: 3.58620689655172

 

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Theatre Reviews

Showing 21 to 29 of 29

Prefer Avalon

December 26, 2015

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Totally Awesome

September 11, 2015

Had the best time in my life . Everything was awesome .The staff couldn't do any better . Way to go !!!!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Pleasant but not helpful

July 30, 2015

I recently went to a movie and ordered 2 med. popcorn and 2 sm. drinks. When the server came back from getting our popcorn I mentioned that I have a "scene card" and he replied "I have already rung your order through and I forgot to ask if you had a scene card-sorry!" He went to get our drinks then returned and I asked him if there was any way he could cancel the order and give us our scene points? He answered " sorry ,no I can't do that. Others were waiting so I did not want to hold up the line, but this is a clear example of not looking after the customer first. I worked in sales and there was always a way to correct a mistake and satisfy the most important person to your business--the customer. The server was polite but unwilling to offer a remedy to my ( the customer ) problem. He should have asked if I had a scene card from the outset and I should have remembered to give him mine but in the end the only person who lost here was me---again, the customer. John

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Awesome Nanaimo Locations

June 24, 2015

Nanaimo has the best Movie theaters on Vancouver Island! A Must Visit!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

January 16, 2014

My husband and I drive from out of town to go to this theatre. They have the latest movies which we would have to wait for where we live. I do not like having to buy tickets at the concession stand. They have also taken down the pylons that marked the place to stand so it is quite a mishmash being in line and trying to figure out who goes next. The pop corn is good and so is the coffee. Theatre is clean. It is annoying when the Scene machine doesn't work. My complaints wouldn't take much to correct. Hope someone is taking note.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Staff Needs to Learn Their Jobs & Keep Quiet

August 06, 2013

After attending the Friday Aug 2nd at 10:00pm showing of Wolverine, I was outraged to see that the doors were not shut when the show started leaving a glow in the theatre and then to listen to other movies, blaring music the staff played, laughing, yelling back and forth along with dropping the dustpan beyond a reasonable count is outrageous considering we paid to enjoy the movie. I was supposed to leave my seat, miss the movie, and berrate your staff on your behalf? Absolutely, unacceptable behaviour by your supervising staff scheduled who didn't notice jobs were done like shutting the doors....really hard, would have probably prevented the rest of the outrage felt by so many in the theatre who kept looking up at the doors, but obviously felt the same way about paying and not seeing the show paid for.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

This City needs more Theatres...

July 26, 2013

Being part of the Cineplex franchise it should come as no suprise that this theatre suffers from the big chain companies dissinterest in customer satisfaction, and focus on getting every dollar out of your pocket. The food is overpriced (and terrible tasting), pop in vending machines alone costs $4 a bottle almost twice as much as a normal machine, I go atleast twice a week and I rarely see the bathrooms clean, the seats are tight and cramp sacrificing comfort in order to pack as many people into their tiny theatre as possible. Unless its summer they rarely (almost never) show movies in the daytime, which is a large inconvienece for those who work at night, or like to avoid the nighttime crowding. BIG ISSUE: the theatres sound proofing is shoddy at best, you often have to deal with the issue of the movie next doors noise spilling over into your movie.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Best Popcorn in town!

July 18, 2013

LOVE the popcorn at this place! Only complaints would be: 1/ Sometimes the volume in the movie theatre is TOO LOUD!!! 2/Wish they wouldn't close the box office at the front and make people stand in line at the concession stand to buy tickets.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

ok

July 11, 2013

needs updating very old, musty smell

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3
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