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User rating: 3.49 Read Reviews | Rate Theatre

15051-101st Ave., Surrey, BC V3R 7Z1

604-582-0784 | View Map


3.49 / 5

User rating: 3.49

Based on 36 votes and 32 reviews



  • General Experience User rating: 3.55555555555556
  • Concession User rating: 3.29411764705882
  • Cleanliness User rating: 3.51428571428571
  • Theatre Presentation User rating: 3.67647058823529
  • Customer Service User rating: 3.38888888888889

 

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Theatre Reviews

Showing 21 to 30 of 32

Mouse in popcorn bag

February 20, 2023

A mouse climbed into our popcorn bag which was on the armrest of our reclining chairs. We could hear it and see it scurrying around. How absolutely gross. Beyond horrified.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Watch Out For Mice...Ick!!

September 28, 2018

This theatre used to be my most frequented out of all others in the lower mainland. Me and my boyfriend regularly attended and loved it. That was until we had to run out of the theatre due to mice running under our chairs and near the entrance. This had me very concerned about the cleanliness of the theatre as well as how long this has been an issue. I see other reviews saying this same from quite a while ago, hmmm.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

Watch your food for mice!

January 21, 2017

Went for the movie Sing- My three grandchildren and two daughters were with me. As we were watching movie a mouse ran under our feet twice? We had a hard time watching movie worrying about a mouse under our feet! Told supervisor about our experience and she said she was sorry they have been renovating. Not a very nice experience at all. Not only is my my daughter afraid of mice but I'm thinking how this couldn't be too healthy.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Bad seats. Very uncomfortable compared to those in Strawberry Hill Cinema.

July 23, 2016

Please improve the quality of your seats. I find myself choosing other cinemas simply because the seats at your cinema are terrible.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

The movies don't work, so don't bother going.

July 04, 2015

I first went to see Pitch Perfect 2 and 20 minutes into the movie the sound blows and they can't fix it, so they give us all free passes. The next time I went to see Jurrasic World and this time the movie wouldn't even start! They had us wait 45 minutes while they tried to get the movie to work and in the end they couldn't get it to play and gave us more free passes. Free passes are only good if your movies actually work!!! Twice in a row the movies didn't work, so I would not recommend going because it will just be a waste of time.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Could have better service in concession

December 21, 2013

Over all look is good

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Mouse was climbing on the side stair ways

December 09, 2017

I just got home without finishing watching the movie. Just right after the movie start. I was eating pop corn and drinking coke. But the same time I felt something on the left hand side stair ways. I saw mouse was climbing on the side stair ways. I still can't believe what I saw. I couldn't stay there anymore. I asked for a free movie ticket for next time. But I wasted my time to drive all the way down to Surrey. I know that it is not an employees fault but I still can't believe it. I'm not so sure about going back there again.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Love the Theater

March 30, 2023

Love the Theater, never seen a mouse . I’m still going there.

  • General Experience User rating: 5
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible

July 04, 2015

Bad

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

BAD SERVICE

December 11, 2015

Customer service was terrible

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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