Thank you for rating this theatre!

User rating: 3.33 Read Reviews | Rate Theatre

3090 Carling Ave., Ottawa, ON K2B 7K2

613-596-9475 | View Map


3.33 / 5

User rating: 3.33

Based on 34 votes and 26 reviews



  • General Experience User rating: 3.38235294117647
  • Concession User rating: 2.87096774193548
  • Cleanliness User rating: 3.34375
  • Theatre Presentation User rating: 3.6969696969697
  • Customer Service User rating: 3.33333333333333

 

Please rate this theatre

  • General Experience *

  • Concession

  • Cleanliness

  • Theatre Presentation

  • Customer Service


Type the code:




Theatre Reviews

Showing 21 to 26 of 26

Buying Tickets.

March 24, 2018

Take a look at how Landmark sells tickets on the internet. First they let select ticket type and number and then a seat. If at this time a suitable seat is available I go on and purchase the ticket, if not I simply close site and look elsewhere. You should also set your site up this way, it's much more convenient.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Some of the worst popcorn in town

April 08, 2014

There is always, always popcorn EVERYWHERE. The seats are fine - esp in the AVX room- and the kids that work there are friendly enough - but for overall cleanliness this place fails. And if you're going to have an escalator - it should be working more often than not...

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Getting run down

April 08, 2014

Things stay broken for a long time. Escalator, seats even doors can remain broken for weeks or months. Not the cleanest and customer service from managment needs work. On more then on occasion power and equipment failures resulted in a coupon for another movie. What is the point in that. You disrupted the evening and I have to come back using the single coupon I was given just to see the movie I already paid for.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Disappointed, completely disorganized and long line ups

January 04, 2018

Arrived 15 minutes early to pick up my mobile tickets but then spent 30 minutes in line to get popcorn. No customer service or ticket booth it's all by kiosk so there was a line at the kiosks and the reason the line ups at concessions were so long is because people were also getting tickets. Then there was a line up to get into the theatre area as well so I made it into the theatre just in time for the main presentation. Last dropped something under my seat and had to fish it out. Needless to say is absolutely disgusting under those reclinging seats. Not impressed, this is why I usually go to Landmark. #landmarkkanatarules #cineplexfail

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Opera tickets with good seats scarce

August 30, 2017

I went to buy opera tickets for myself and a couple of friends on the first day they were available to Scene card holders in mid-July. Two hours into the morning there were only seats available in the very first rows which would not have been feasible for us. The new seats are great but they have reduced the number of opera fans who can fit into one theatre venue. Personally I feel they made a mistake by not opening up a second theatre for these performances. My friends and I have been attending these for at least 7 years and have never had a problem like this before. The Cineplex South Keys tickets I did nab came with a new problem. Due to the fact that they are changing over their seats they will not give ticket buyers specific designated seats. One can only imagine the psychological mess that's going to create when those who get there at breakfast time save several seats for friends, etc. Suspecting this, the sellers were already telling buyers to come MUCH earlier than usual to find a seat. Sounds like musical chairs. There must be a better way for cineplex to make going to the MET operas at the movies pleasant again. Could it be that these performances are being undervalued by management? And I certainly hope it doesn't have to do with Ageism. Just saying....

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 4

Sh*t show

July 14, 2022

Worst movie theater I've ever been too. Almost no food options, out of everything. No salsa for the nachos, no hot dog buns for hot dogs, no small or medium lids for the cups. And the worst part of all is that I had to watch the whole movie with the stair railing right in front of the screen. Went to see if I could get a refund or even a free movie ticket and they wouldn't do anything for me. Definitely do not go here!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
Change Location