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User rating: 3.40 Read Reviews | Rate Theatre

12161 72nd Ave, Surrey, BC V3W 2M1

604-501-9400 | View Map


3.40 / 5

User rating: 3.40

Based on 33 votes and 32 reviews



  • General Experience User rating: 3.3030303030303
  • Concession User rating: 3.06451612903226
  • Cleanliness User rating: 3.5625
  • Theatre Presentation User rating: 3.51515151515152
  • Customer Service User rating: 3.53125

 

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Theatre Reviews

Showing 21 to 30 of 32

A sad decline in every way from when it opened.

May 18, 2018

It's a shame. While some problems were always present (the absurd location of the washrooms, overtop the concession leading to a long walk and climb both ways. A simple pee-run will cost you 5-10 mins of movie time) but it used to be a well run theatre. Now the movies have badly calibrated audio, (my head nearly exploded watching Dunkirk. I had to strain to hear dialog but every gunshot sounded like a REAL gun fired beside my head. I literally felt pressure waves. it was painful) a badly overpriced and small selection of concession products and most annoying, many first-run movies that I want to watch will not be displayed here, because they run almost as much Bollywood as Hollywood movies. It's not TERRIBLE but it's not very good either. You are better off at the Langley colossus (Guildford is like a giant tomb inside now) then you are coming here.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

June 19, 2015

turning into a east indian movie theatre not enough movies for the rest of the population very racially motivated.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Management should do better

February 29, 2016

There are not 'Enough' movies for the general population and seems 'biased' and seems to cater mostly to the east indian community. This coming from an east indian person. Popcorn scattered all over the floor before we enter the theatre and is still there after the movie has ended. Makes it look as if there no one is taking responsibilty to keep the place clean for cinema goers. Is the charge person for the day taking heed of general upkeep or being accountable? We pay to have a comfortable family night out and this used to be our regular movie place to go. Well, i try to schedule at other places now pertaining on how they appeal to me mainly from their good movie range, presentation and cleanliness. Word of mouth works extremely well and thats how people are informed of Strawberry Hills Cinema rating.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Hot and stuffy theatre

December 28, 2015

We went to see the new Star Wars film, but the theatre was so hot and stuffy that it was difficult to enjoy the movie.

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Sound system is extremely horrible!

January 07, 2015

Watched movie there two times both times volume of the movie was super low and sound system was not good at all. Didn't enjoy movie at all just because of this issue. Had to leave movie in between to ask someone to turn up volume but nothing happened. SO DECIDED TO LEAVE MOVIE RIGHT THERE. HORRIBLE MANAGEMENT

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Like the look

December 21, 2013

Need to lower the prices in tickets and food

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

No popcorn for my movie

May 06, 2023

5 Theater workers at consesion just standing there while a big line forms with only 1 on till. Had to rush into my movie without popcorn horrible. The seats only recline not much sucks when your legs long.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

They didn't make exceptions to handicapped people

July 23, 2023

The seats were reserved for handicapped people bur they let any one sit there because they were sold out and it should only be reserved for handicapped and there partner not for others who have functioning legs

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Barely any new movies for non-east Indians...

September 23, 2016

I used to love this theatre. It's so close to my house and I'd go at least once a month to see a movie. That hasn't been the case lately because they barely have any non-Hindi movies these days! I think the theatre operators need to realize that there are other groups of people living in Surrey. I shouldn't have to drive out to Richmond or Langley to see a brand new movie because strawberry hill is playing five Indian movies and two English ones. It's pretty ridiculous and I know it's not just me that has stopped going due to their lack of selection. I have no issue with showing Indian movies, but they are pretty much an Indian movie only theatre these days and it sucks.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Worst Movie Selection I've EVER Seen

September 22, 2022

This theater is GARBAGE (unless ur Indian) I wanted to watch a movie today but literally like 7 out of 9 of the movies that were playing were either Punjabi or Hindi movies. I understand that there is a really big Indian population in Surrey but a movie theater catering only to 1 demographic is a disgrace. There are other people who live in Surrey too but nope nothing for us. This theater is absolutely garbage. You never want to go there on a Friday night either because all you will see in the parking lot is a bunch of Indian kids a lot of them international students from India that being their mommy & daddies car just to drive around the parking lot for HOURS trying to show off & be "Cool" .. last week over 40 international students from India were harrassing a police officer who was giving a ticket to one of their friends for having a extremely loud speaker system & they were obstructing the officer from performing his duties. The best part of this story is now all 40 of them are facing deportation back to India. How dumb do you have to be to commit a crime when your literally a VISITOR & can easily get kicked out of the country. That's like me going to a stranger's house for the 1st time & they ask me to remove my shoes but I refuse to, guess what they will do when I won't follow the rules of their home? They will kick me out. This theater doesn't respect other cultures & only caters to Indians because there are so many of them. I guess the theater is just money hungry. I will never support this specific Cineplex ever again unless something changes.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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